How To Order

How To Order




Simply add products to Shopping Cart and follow instructions to check out. You can choose to pay with credit cards or with purchasing order numbers.


Download ordering form here, fill in information and send back as an attachment to You can also use your own ordering form, but make sure to include all necessary information (billing and shipping addresses, payment methods, etc).


Fax your orders to 888-716-1998

Credit application

To place orders using PO numbers, please download “credit reference form”, fill in necessary information and send back to for approval. For government and academic institutions, no need for credit application.



Local shipping

For local customers, in-stock products are typically delivered within 3 business hours. Our business hours for shipment are from 9:00 am to 5:30 pm. Orders placed after 2:30 pm will be delivered next day unless after hour delivery is arranged. Please call us to arrange for after hours deliveries.

Click here for a list of covered local zip codes.

National shipping

For national customers, orders are typically delivered before 10:30 am next day.

International shipping

For international customers, shipment will be arranged with FedEx. For an envelop at ambient temperature, shipping fee is typically $45 - $50 for Canada, Europe and the Asian Pacific region. For all other regions, shipping fee is typically $60. Products will be shipped after receipt of pre-payment in full, either with credit card or wire transfer.

Out-of-stock items and back orders

Before placing your orders, please check the “Shipping” field of listed products, which gives you an estimated shipping time frame if ordered.

Shipping before ordering

In the event that you need some reagents urgently but your purchasing agent is not available or cannot place the order for you timely, please let us know. We might be able to ship the reagents to you without a formal order as long as you promise you will place the order later (service not available to all customers).


Return policy

Please refer to Terms and Conditions for more information.